Go to Accredited Courses

Overview & Who Should Attend

A 9 day course split into 9 x 1 day deliveries over around 5-6 months.

A course for supervisors and junior managers which brings tangible benefits to the participants and to their organisations through applying the concepts taught at each stage directly to the work environment. The course is assessed in a practical manner through work based assignments for which tutorial guidance is supplied. The course is delivered in an interactive way to appeal to a variety of learning styles and to encourage participation.

A variety of assessment methods will be used, including a formal presentation, written assignments, professional discussions, and a work based project report designed to bring about tangible improvements within the workplace.

Course days will be interactive and supported by case studies and role plays to bring the input to life.


  • To equip participants with the knowledge, understanding and practical skills to become more effective in their current role and to be more adept at planning and managing improvement projects.
  • To provide confidence and competence to progress within a leadership role.

Course Structure

This is a 9-day course spread over 6 months

Day 1

  • Welcome & introductions
  • Recognising the scope of the First Line Manager role
  • Understanding the role of the Manager in the organisation including link to organisational goals and performance
  • Leadership versus management – the difference
  • Identifying your own strengths and weaknesses
  • How to write SMART objectives for yourself and others
  • Learning styles and how to enhance learning opportunities

Day 2

  • Understanding the key stages in problem solving
  • Creative thinking techniques and how to identify root causes and multi causes
  • Techniques to involve others in problem solving
  • Gathering and interpreting information for decisions
  • Encouraging and supporting innovation and how to manage risk
  • Visualising and sharing your ideas including charting and diagramming
  • Understanding costs and financial implications in management decisions
  • Formulating cost/benefit analysis to aid decision making

Day 3

  • Understand the forces for change including continuous improvement and quality issues – including measures of success.
  • Identifying the culture and climate within your organisation
  • Preparing and planning change – transformational or incremental?
  • How people react to change and how to support others
  • Handling conflict and negativity
  • The change process – communications – when and how to involve others.
  • Leadership in practice – leading others through change and being a role model

Day 4

  • Team Briefing skills – good practice in planning, preparing and delivering briefings and presentations.
  • Identifying your presentation style and how to adapt this to enhance impact and reinforce your message
  • Verbal & non-verbal communications
  • Tutorial support & guidance

Day 5

  • Identifying your own motivational drivers and those within your team members
  • Creating strategies for increased positivity and motivation.
  • Managing Performance – setting goals and giving and receiving feedback
  • Corrective Actions – how to encourage and plan for enhanced performance
  • Capability or disciplinary – understanding the difference
  • Employment law considerations

Day 6

  • Each delegate to carry out an assessed reflective presentation to include:
    • A summary of their problem solving report
    • Questions and answers from the audience / tutors
    • Action Learning sets on implementation plans

Day 7

  • Clarifying and communicating the scope of a project (including success criteria).
  • Monitoring, controlling and reviewing projects – techniques and examples to help
  • Reporting methods and their advantages and disadvantages (RAG rating systems, exception reporting etc).
  • Identifying and planning key milestones and review periods
  • Analysing data and conducting review meetings
  • Personal Development Planning and Course Review.

Day 8

  • Individuals and teams and how to established shared understanding and a one team approach
  • Working with others in teams, understanding the importance of internal service guarantees and how they impact on external customers and partners.
  • Team roles and personalities and how to ensure consistency
  • Communicating in teams and how to manage team members remotely.

Day 9

  • What’s your communication style? – how to get the best from it.
  • Identifying stakeholders and powerful influencers in your network
  • Culture and the link to ethics, values and beliefs
  • The leadership role in creating and supporting an innovation
  • Action learning sets and how these can be used to encourage and shape innovation and harness ideas
  • Good and poor practice in communications, using examples from the workplace
  • How to say no in the right way to maintain the relationship.
  • Role plays and personal development planning

Tutorial guidance will be available to delegates in between delivery days via email and telephone or on a one to one appointment basis by arrangement.

Venue and Fees

Venue : Challenge Consulting, Nottingham Road, Woodborough, Nottingham, NG14 6EH.

Cost per delegate £1395.00 plus VAT.


The course commences on

  • Tuesday 4th June, 2019
  • Tuesday 17th September, 2019

Full course dates on flyer below – contact us for availability

Full course overview

ILM Level 3 Certificate in Leadership & Management Overview

Course Dates and Flyer

June 2019

September 2019


What is the ILM?

By completing this programme you can be sure you will be gaining a recognised and prestigious qualification through a well known and respected awarding body. The Institute of Leadership & Management (ILM) is Europe’s largest independent leadership and management awarding body with more than 85,000 candidate registrations each year. ILM is also a leading professional membership body with a growing membership of more than 22,000 practising managers.

Why complete the programme through Challenge Consulting?

Challenge Consulting are one of the oldest established ILM centres with a proven track record of delivering excellent programmes. For this reason the Challenge Consulting has been awarded “direct claim” status by the ILM, which allows assessment decisions to be made immediately by the assessors, due to their commitment to quality of delivery and ability to make programmes applicable and relevant to attendees.  We have been the largest provider for ILM qualifications in the East Midlands since 2012, registering more students each year than any other ILM Centre.

Programme delivery

Challenge Consulting have an ethos of tailoring delivery to participants in order that they can directly apply what they have learned within their work. Group sizes are kept to a maximum of 12, with usual group size being between 6 and 10 to allow participants opportunities to discuss topical issues and to create action plans and explore techniques and strategies within the sessions.