Managing Performance

 - 1 Day

WHO IS THE COURSE SUITABLE FOR :

This course is suitable for newly appointed Managers or Team Leaders who have had little or no formal training in basic employment law or performance management. The course would also serve as a refresher for those who have been managing people for some time but would benefit from being brought up to date with current legislative & procedural issues, as well as checking that no “bad habits” have formed over the years!

AIMS AND OBJECTIVES

	To explore the concept of “satisfactory behaviour and performance” & to enable participants to clarify expectations & communicate effectively with others.
	To provide participants with the knowledge, skills & techniques to enable them to evaluate employee performance & conduct in a fair & consistent way.
	To provide participants with an understanding of the process of corrective actions from counselling stage through to formal disciplinary hearing.
	To allow participants to practise the skills and techniques required for each stage of the process whether it be a capability or attitude based issue.

CONTENT

The purpose and background to corrective actions	Corrective actions – the next stage, exploring capability
Analysing roles within the scope of your authority and clarifying expectations	Goal setting and feedback for improved performance
Can’t or Won’t – capability and attitudes	Behavioural and conduct issues
Complying with the law and key points to note	Formal disciplinary process – when and how to use it correctly The 3 step process
How to ensure consistency and equality	Formal verbal warnings – requirements and how to conduct them in the right way
The Counselling stage – how to approach the issue with staff	The disciplinary interview, allowing two way communications whilst remaining in control
Collecting and recording information	Agreeing outputs and next steps

METHOD OF DELIVERY

The course is delivered using a variety of methods including structured plenary, group discussion & activities & role-plays. Whilst case studies will be reviewed, participants are also encouraged to consider their own work environments and any  “real life” situations they feel they would have benefited/ or would benefit from a different approach.