Overview
A course, which examines how time is used at work and identifies good practice to get your role under control!
"Today has helped me understand the impact of my behaviour upon others…and also to deal with those "difficult" characters at work more effectively…thanks!"
Sarah Hall - Clerical Officer, Financial Services
Aim
To equip participants with knowledge and understanding of what assertiveness is, and how and when to use it.
Content
By the end of the course, delegates will be able to:
- Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others.
- Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
- Understand how to improve both self-esteem and confidence through positive thinking and actions.
- Recognise non-verbal behaviours and the signals they portray.
- Give a clear description of what assertiveness is and why it is important for effective working relationships.
- Identify which situations they find hardest to deal with in an assertive manner at work and techniques
- for dealing with them.
- Appreciate that avoiding situations will often lead to conflict in the long run.
Course Cost
£175.00 plus VAT. Duration 1 day.
Held at Challenge Training and Conference Centre
