Overview
For those who may be required to, or wish to manage teams as part of their career development and for those who are required periodically to deputise in a team leader role.
"I feel I now know where to start to help my staff work as a team – I have loads of ideas now and can't wait to get back to try them" - Melanie Abbott, Team Leader Telecommunications
Aim
To provide guidance on how to deal with commonly occurring issues for new team leaders, including how to conduct yourself as a team leader and to provide a foundation in the core areas which delegates need to develop in order to become competent and confident team leaders.
Content
By the end of the course, delegates will:
- Understand the scope of the team leader role and the responsibilities and challenges which this brings including the changes in behaviours which may be required.
- Recognise the importance of consistency when managing people and to deal with issues promptly when they arise
- Recognise the scope of their role and when to refer and seek advice
- Be able to highlight the reasons for and importance of record keeping – knowing what and when to record information.
- Understanding the fundamentals of duty of care as a team leader
- Be able to communicate in an appropriate manner and to liaise with other staff members, managers and team colleagues.
- Know what to record, when and how and when to instigate formal procedures
- Be able to highlight their own development needs to become an effective team leader.
Course Cost
£175.00 plus VAT. Duration 1 day.
Held at Challenge Training and Conference Centre
