Overview
This course is for anyone who needs to use the telephone to communicate effectively with customers, suppliers or colleagues.
"I've grown in confidence since attending the course" - Emma Davies, Customer Service Administrator
Aim
This is a practical workshop that challenges attendees to understand the strengths and weaknesses of their current telephone style, and help them develop more confident and successful telephone behaviours.
Content
By the end of the course, delegates will:
- Understand the advantages and limitations of their own telephone style, and identify development areas.
- Recognise the challenges of communicating over the telephone and how to overcome
them. - Use techniques to be more effective over the telephone
- Plan telephone calls successfully
- Manage “difficult” calls, while remaining calm and in control.
Course Cost
£175.00 plus VAT. Duration 1 day.
Held at Challenge Training and Conference Centre
