A course for supervisors and junior managers which brings tangible benefits to the participants and to their organisations through applying the concepts taught at each stage directly to the work environment. The course is assessed in a practical manner in that participants are required to demonstrate their understanding through a range of work based assignments for which tutorial guidance is supplied. The course is delivered in an interactive way with group discussions to ensure relevance to work.
Please see the Order this course now section below for dates. Please contact us for availability.
This is a 6 session course spread over approximately 3 months.
- Introduction + The Manager’s role in context.
- Welcome & introductions
- Recognising the scope of the First Line Manager role
- Understanding the role of the Manager in the organisation including link to organisational goals and performance
- Leadership versus management – the difference
- Identifying your own strengths and weaknesses
- How to write SMART objectives for yourself and others
- Writing development and action plans to enhance learning opportunities
- Day 2. Solving Problems + Making Decisions
- Understanding the key stages in problem solving
- Creative thinking techniques and how to identify root causes and multi causes
- Techniques to involve others in problem solving
- Gathering and interpreting information for decisions
- Encouraging and supporting innovation and how to manage risk
- Visualising and sharing your ideas including charting and diagramming
- Understanding costs and financial implications in management decisions
- Formulating cost/benefit analysis to aid decision making
- Day 3. Planning and Managing Change
- Understand the forces for change including continuous improvement and quality issues – including measures of success.
- Identifying the culture and climate within your organisation
- Preparing and planning change – transformational or incremental?
- How people react to change and how to support others
- Handling conflict and negativity
- The change process – communications – when and how to involve others.
- Leadership in practice – leading others through change and being a role model
- Day 4. Getting the best from others
- Identifying your own motivational drivers and those within your team members
- Team working and motivation
- Creating strategies for increased positivity and motivation.
- Managing Performance – setting goals and giving and receiving feedback
- Corrective Actions – how to encourage and plan for enhanced performance
- Capability or disciplinary – understanding the difference
- Employment law considerations
- Day 5. Tutorial & Briefings / Presentation Skills
- Team Briefing skills – good practice in planning, preparing and delivering briefings and presentations.
- Identifying your presentation style and how to adapt this to enhance impact and reinforce your message
- Verbal & Non-verbal communications.
- Tutorial support & guidance
- Day 6. Course Review Assessed Presentations and Personal Development Action Planning
- Each delegate to carry out an assessed reflective presentation to include :
- A summary of their problem solving report
- Their journey through the course – practical application
- Future development needs
- Course Review & Close
Tutorial guidance will be available to delegates in between delivery days via email and telephone or on a one to one appointment basis by arrangement.
Venue and Fees
Venue : Challenge Consulting, Nottingham Road, Woodborough, Nottingham, NG14 6EH.
Award Cost per delegate £995.00 plus VAT.
Full Brochure with Dates
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