ILM Level 5 Certificate in Coaching and Mentoring



The course leads to a prestigious and well-regarded Qualification from the Institute of Leadership and Management in coaching and mentoring practise. It is ideal for those who are responsible for coaching or mentoring within their own organisation either as part of a line management role; or as part of a development role. It is also suitable for those with coaching aspirations as a freelance coach or mentor. By the end of the course participants will:

  • Have a critical understanding of the role and responsibilities of the work place coach and mentor, including an understanding of ethics/values.
  • Have a deeper understanding of how coaching and mentoring can impact an organisation and drive up skills, knowledge, motivation & wellbeing
  • Be able to assess their own skills, behaviours and knowledge as a coach and mentor and how this fits with a coaching/mentoring culture.
  • Plan for your career progression and further development as a coach and / or mentor
  • Plan, deliver and review coaching and mentoring in a professional manner and in keeping with best practice.


Please see the Order this course now section below for dates. Please contact us for availability.

Course Structure

This is a 8 session course spread over approximately 5 months.

  • Day 1. ILM Induction. Coach or Mentor – the differences & the ideal coach
    • Induction to the qualification, resources and tutorial support
    • Coaching, mentoring, counselling etc., definitions – where and when to use each (and when to ask for help).
    • Coaching in an organisational context ‐ benefits, advantages and application and where it is not appropriate.
    • The benefits of coaching for individuals, for the organisation; for stakeholders and how it fits within the performance management cycle.
    • Styles of coaching and cultural fit
    • The ideal coach or mentor
      • Knowledge, skills and behaviours of an effective coach/ mentor
      • The role of emotional intelligence and intuition
      • Values, beliefs and attitudes ‐ impact on perspectives
      • Managing perceptions and avoiding judgements
      • Personality preferences and traits within a coaching context
      • Ethical and legal aspects of coaching, professional codes of conductThe ideal coach or mentor
      • What to encourage and what to avoid (and how).
  • Day 2. The coaching framework and contracting for coaching/mentoring
    • Contracting ‐ principles, content and structure
    • The legal framework – cultural issues, stereotyping/halo effect and how to avoid mal-practice.
    • Barriers to coaching.
    • Approaching the coaching task – reflection and identifying the scope of the coaching. Are you the right person?
    • Coaching frameworks and practices (GROW / KASH / OSKAR).
    • Establishing ground rules and setting off on the right track – the coaching contract.
    • Practical Exercises
      • Carrying out a base level assessment and agreeing areas to improve for you to become an effective coach/mentor
      • Clear targets and strategies.
  • Day 3. Preparing to coach and analysing the starting point
    • Identifying learning goals & how these link back to organisational goals.
    • Baseline assessment & how to identifying development needs and choosing strategies for others (including psychometrics and others tools)
    • Creating an effective coaching programme – how to approach it and what to include
      • Resources available and the importance of setting realistic goals
      • Support from others (line manager, other sources of feedback).
      • Telephone versus face to face coaching
      • Group/team coaching
    • Preparing for coaching ‐ a practical session to prepare for the real life coaching session including the use of a coaching diary and proformas to help.
  • Day 4. Coaching / mentoring in practice - managing relationships
    • Conducting a coaching session
    • Establishing the relationship and 2 / 3 way contracting (manager, coachee etc)
    • Listening, questioning and summarising
    • Principles for providing feedback and techniques for challenging assumptions
    • Managing relationships ‐ how to deal with potential conflicts and differing opinions
    • Changing your coaching style and recognising when this may be beneficial.
    • Practical sessions with feedback and personal development planning
  • Day 5. Coach Development 1
    • Coaching practice and reviewing your own performance as coach
    • Pro-forma supplied to help towards assessment
      • How well did you…….
        • Plan and organise the session including setting the scene/contract; use diagnostic/assessment tools and a range of feedback; use push/pull and effective questioning, listening and challenging; agree learning goals and explore how to overcome barriers; record outputs and next steps
      • The session will be a combination of group discussions (confidentiality of coachee maintained), and one to one with one of the course tutors.
      • Tutorial support towards assessed work.
  • Day 6. Coach Development 1 Coach Development 2
    • Difficult coaching situations and how to manage these effectively
      • Recognising barriers to coaching and common what can and does get in the way of coaching.  When to acknowledge the relationship is not working and how to do this professionally.
      • Practical activities covering a range of common challenges to coaching / mentoring situations
      • Coaching session for each participant towards their own development in coaching / mentoring others
  • Day 7. Coach Development 3
    • Your base level assessment & journey so far
      • Areas to improve (based on evidence and personal reflection)
      • Learning goals and personal development planning for the next 12 months.
      • Coaching action learning sets
      • Tutorial time towards assessed work
  • Day 8. CPD including coaching supervision
    • Continuing professional development as a Coach
    • Coaching supervisions – what they are and how to get the best from them
    • One to one coaching session with a course tutor
    • Course conclusion


Assessment: 3 x written assignments

  1. Principles and practice of coaching and mentoring
  2. Coaching in practice
  3. Reflective piece on ability to coach and action plan for CPD.

Please note that in order to be eligible for the qualification, delegates are required to evidence at least 12 hours of coaching practice. A minimum of six hours will be claimable during the course (from agreed coach/coachee pairings on the course), however it is expected that participants will obtain the remainder from coaching undertaken in the workplace or course of their work.

Venue and Fees

Venue : Challenge Consulting,Nottingham NG14 6EH

Cost per delegate £1,795 + VAT fully inclusive of registration fees, tutorial support between sessions and marking.

Course Flyer

September 2018

Full Brochure with Dates

ILM LEVEL 5 Brochure for Certificate in Coaching and Mentoring Sept 2018


Order this course now

Select from one of the course dates below to add it to your shopping cart

  • ILM Level 5 Certificate in Coaching and Mentoring – 12th September 2018


    Add to cart