|
 WHO
IS THE COURSE SUITABLE FOR :
The move from managing your own personal tasks to managing
others and their workload can be a daunting transition. This course is aimed at
newly appointed Supervisors/Team Leaders who have recently made this adjustment.
It covers the situations & issues newly appointed managers or supervisors are
likely to face and guides participants on how to adapt from working alongside
colleagues to managing & motivating them to work for you.
The course would also be appropriate for those who have had
little or no recent formal management training and who have “grown” into their
role as supervisor, often having worked alongside their reports in an equal role
previously.
AIMS AND
OBJECTIVES
By the end of the course
participants will be able to:
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Recognise
the need to take greater responsibility for their line in terms of people and
resources |
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Highlight
the reasons for, and importance of, record keeping |
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Bring consistency in terms
of managing people and adherence to procedures, including providing constructive
feedback |
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Know where and how to draw
the line with an appreciation for basic employment law. |
CONTENT
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What is the role of the Supervisor?
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Role clarity – what does my company/team/customer expect from me? |
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Authority, Responsibility & Accountability |
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Making the transition & how best to do it. |
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The importance of consistency & fairness |
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Leading your team
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What makes an effective working team |
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Analysing your own team for strengths & areas for improvement |
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Effective Leadership – knowing your current style |
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Motivating the team for enhanced performance |
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Monitoring & Controlling
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Communications
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The
importance of effective communication, including feedback |
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How can we improve communications & avoid conflict |
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Where to draw the line whilst retaining respect
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Performance Management:
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Dealing with conflict |
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Dealing with underperformance or conduct issues effectively |
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Managing Staff Lawfully
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Ethics within businesses |
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Overview of current employment legislation
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Exercises:
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Role Plays |
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Group
discussion |
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Self analysis
questionnaire |
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METHOD
OF DELIVERY
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