The Effective Team Leader

The Effective Team Leader

- 2 Days

challenge,consultancy,train,training,trainers,derby,nottingham,uk,england,ireland,scotland,wales,accredited,regulations,

WHO IS THE COURSE SUITABLE FOR :

Suitable for newly appointed line managers or existing managers seeking a working knowledge of management skills. Helps develop practical management skills to enable delegates to achieve their objectives through their staff and to get the best from the people who work for them.

The course will serve as an introduction to the key aspects of Team Leading and provide an opportunity for delegates to consider their performance against best practice and to identify areas for further improvement.

AIMS AND OBJECTIVES

By the end of the course participants will be able to:

	Define and explain their role as managers and set personal and team objectives which are specific, measurable and achievable.
	Effectively appraise performance and conduct performance appraisal interviews.
	Review objectives and performance measures and to effectively deal with issues arising
	Effectively use motivational techniques and be able to delegate effectively.
	Communicate more effectively using a variety of mediums and recognise the importance of two way communication with their teams.
	Understand the importance of effective team working and be able to identify potential areas of conflict.
	Be aware of their responsibility for the team in terms of monitoring and co-ordination of work flows.
	Decide where disciplinary action is necessary and to how to handle this in a professional yet sensitive way and in accordance with legislation and company procedures.

CONTENT

The Role of a Team Leader/ Supervisor

	The difference between authority & responsibility
	The role of a team leader/supervisor – eyes on/hands off management
	The importance of consistency & fairness

Leading your Team

	Analysing your own team for strengths & areas for improvement
	Effective Leadership and the importance of leading by example
	Setting objectives which are clear, understood and measurable.
	Performance Management – reviewing objectives and appraising performance

Communications & Managing Staff

	Why good communications are vital
	How best to communicate
	How can we improve communications & avoid conflict
	Where to draw the line whilst retaining respect
	Respect and Motivation
	How do we see ourselves and how do others see us

Exercises

	Team briefing case study
	Discipline & grievance procedures - their purpose & how best to handle them. Case studies.

Personal Development Action Planning

Review and personal objective setting

METHOD OF DELIVERY

Highly participative course involving delegates in realistic case studies, exercises and role play