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 WHO
IS THE COURSE SUITABLE FOR :
Suitable for any staff
members who are responsible for drafting letters and/or emails to
customers and suppliers.
The workshop explains the fundamentals of letter
writing and provides an opportunity to work on a variety of letter types such as advising, enquiring and informing.
Delegates are invited to bring along examples of letter types to which responses
are required, and also to bring examples of a standard letter which may need
updating or reviewing, some of which may be used as case studies.
AIMS AND
OBJECTIVES
By the end of the course
participants will :
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identify when a letter /
email or other form of communication is appropriate |
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understand the importance
of getting the structure, tone and grammar correct in terms of company image |
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structure their letters in
a logical way to highlight key points |
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understand the importance
of, and how to check for Accuracy, Brevity and Clarity |
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know what a good letter
should contain and how to reply fully to letters – including letters of
complaint. |
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recognise more easily
ambiguity and know how to avoid it thereby reducing queries stemming from badly
written letters. |
CONTENT
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Introduction
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The purpose of letters and what makes a good letter
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Drafting letters from scratch
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Clarifying your objective |
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Choosing the correct style & tone |
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Checking the facts
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Structure of Letters
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The formal/standard layout |
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What a good letter should contain as standard and etiquette
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Grammar and Punctuation
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Structuring sentences
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The importance of correct grammar and punctuation – where to get help
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Replying to Letters/Emails
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Organising the information |
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Addressing key points.
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Organising your thoughts
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How to get a logical flow of ideas
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Confirming your key messages
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Looking at Standard Letters
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When a standard letter is/is not appropriate
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How to save time through standard letters
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Personal Development Action Planning
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Establishing our strengths and identifying areas for improvement. |
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