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 WHO
IS THE COURSE SUITABLE FOR :
Those who are new to the
concept and practice of carrying out Appraisals or those
who require a refresher to update their skills.
AIMS AND
OBJECTIVES
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To give delegates an
understanding of the benefits which can be gained from an effective Employee
Performance Development Review Process. |
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To raise awareness of the
documentation and procedures with regard to Appraisals |
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How to introduce the
concept of “appraisals” to staff to ensure the right reaction is received |
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To teach delegates the
skills required in both self appraisal and appraisal of others with regard to
best practice |
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To provide a range of
techniques to deal with common situations arising from appraisals and to ensure
a consistently positive reaction from both the appraiser and appraisee. |
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To avoid the pitfalls
which can be associated with an ineffective appraisal systems and approaches to
appraisals. |
CONTENT
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Appraisals - what are they and why have them |
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Structure - how to get the best from the interview |
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Preparing yourself and the Appraisee |
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Verbal and Non-Verbal Communication - giving out and receiving
the right messages |
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Timing and Environmental Factors |
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Effective Questioning Techniques |
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Introducing the concept of Appraisals to your staff |
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Giving and Receiving Criticism in the right way |
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Effective Listening Skills |
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Handling Difficult Appraisal situations |
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METHOD
OF DELIVERY
A mixture of structured
lecture, demonstration, case studies and simulation will be used to ensure that
theory effectively translates to practice.
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