Communication Skills for Managers/Team Leaders
(Inc. Team briefing Skills)  

- 1 Day

WHO IS THE COURSE SUITABLE FOR :

For managers, team leaders or anyone whose success depends on good communication skills during meetings, presentations or one to one's, and those with little or no formal training in communication. ideal for those who undertake eam briefings as part of their role but who have little or no training in planning and delivering team briefings.

The course reviews the key skills and behaviours required to commnicate more effectively face to face, either on a one to one basis or to small groups. The course provides specific focus upon the differences between team briefings and team meetings and ensures that delegates are able to hold both of these vital communication mediums, effectively.  

AIMS AND OBJECTIVES

By the end of the course delegates will  :

	Understand their own personal communication style and how it impacts upon others.
	Recognise the key skills and behaviours used by themselves and known effective communicators, with aview to enhancing personal style and influence.
	Recognise advantages and disadvantages of different communication mediums and be able to confidently transfer information to others in an appropriate format.
	Know the difference between a team meeting and a team briefing and know the advantages and disadvantages of both.
	Be able to plan and deliver an successful briefing.
	Know the importance of obtaining feedback to clarify and check understanding.

CONTENT

Effective Communication What is "Effective communication" Barriers to communication	Mediums ethods of communication Face to face Written Oral (telephone)
Meeting or Briefing The purpose of team meetings - benefits and disadvantages The purpose of team briefings - benefits and disadvantages	Planning a Briefing / Meeting What's my objective ? Who needs to attend ? Timing- How long will itlast ? Location
Preparation - Team Briefings Structure of the briefing - planning the flow of information What do they need to know ? How can i get my message across ? Materials required How can I check understanding ? Preparing for questions	Managing the Briefing Dealing with difficult people and questions Making decisions Dealing with disagreements Action points and note taking techniques - signposting; paraphrasing; visualising; visual aids Active listening
Excercises Role Plays- Participants will plan and conduct a team briefing & obtain constructive feedback on their behaviour afterwards Group discussions Case studies

METHOD OF DELIVERY

The course will be run using a variety of methods including structured plenary, group discussion, activities and role plays. All participants will be involved in planning and running a "mock" briefing either on a given topic or one based on a real life situation. Constructive feedback will be given afterwards by both the course tutor and other delegates.