|
 OVERVIEW:
The aim of this
course
is to
equip participants with knowledge and understanding of what assertiveness is and
assist participants to deal more effectively with others both inside and outside
of the organization.
This course
would also be an ideal partner to the Influencing Skills one day course which is
also offered. Delegates
who attend both courses will benefit from a £50 reduction on the overall cost.
content:
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Personal Confidence and First Impressions |
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Initial signals
and how to manage nerves |
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Making the right
impression and appearing confident |
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Assertiveness |
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What assertiveness
is and is not |
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What
assertive behaviour looks like |
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How to be
assertive - techniques both to be more assertive and to manage frustrations. |
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Non Verbal Communications |
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Body language and
facial expressions |
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Choosing the right
words and what to avoid |
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Positive thinking
and behaviours |
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Managing conflict confidently |
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Dealing with
difficult situations and people and remaining
confident. |
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Managing perceptions and expectations |
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Understanding how
others react to you. |
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Managing
perception and expectations of others. |
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By the end of the
session participants will be able to :
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Understand the importance
of effective communication within the workplace |
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Identify the skills and
behaviours displayed by effective communicators. |
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Understand how to improve
both self-esteem and confidence through positive thinking and actions |
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Recognise non-verbal
behaviours and the signals they portray |
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Give a clear description
of what assertiveness is and why it is important for effective working
relationships |
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Identify which situations
they find hardest to deal with in an assertive manner at work and techniques for
dealing with them |
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Appreciate that avoiding
situations will often lead to conflict in the long run |
METHOD
OF DELIVERY
A workshop
environment which encourages participation through personal analysis, group
discussions, exercises, and simulations to ensure that delegates can apply
the techniques in practice.
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